Privacy Policy

Effective Date: September 16, 2026

Spring Oriental Medicine (“Spring Oriental Medicine,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, springorientalmedicine.com (the “Site”), request information, book an appointment, or otherwise interact with our practice.

Please read this Privacy Policy carefully. By using the Site or otherwise providing us with your information, you agree to the terms described below. If you do not agree with these terms, please do not use the Site.

1. Information We Collect

We may collect the following categories of information:

a. Information You Provide Directly

  • Contact details, such as your name, email address, phone number, and mailing address, when you submit a contact form, request an appointment, or email us at care@springorientalmedicine.com.
  • Appointment and scheduling information submitted through our online booking platform (Jane App), including preferred appointment times and services requested.
  • Health-related information you voluntarily share with us in connection with scheduling or discussing care, such as the reason for your visit or relevant medical history.
  • Communications you send us, including messages, questions, and feedback.

b. Information Collected Automatically

  • Usage data, such as the pages you visit, links you click, time spent on the Site, referring website, and browser and device information (e.g., IP address, browser type, operating system).
  • Cookies and similar tracking technologies used to operate the Site, remember preferences, and understand how visitors use the Site (see Section 5 below).

c. Information from Third Parties

  • Information provided through our third-party scheduling platform (Jane App) when you book, reschedule, or cancel an appointment online.
  • Information from analytics and advertising partners, such as Google Analytics, which help us understand Site usage and improve our services.

2. How We Use Your Information

We use the information we collect for purposes such as:

  • Responding to your inquiries and scheduling or managing appointments.
  • Providing, coordinating, and improving the clinical and administrative services offered by Spring Oriental Medicine.
  • Sending appointment confirmations, reminders, and administrative communications.
  • Sending newsletters, health information, or promotional communications, where you have opted in to receive them (you may opt out at any time).
  • Maintaining, operating, and improving the Site, including troubleshooting and analyzing usage trends.
  • Complying with applicable laws, regulations, and professional obligations.
  • Protecting the rights, property, and safety of Spring Oriental Medicine, our patients, and the public.

3. Protected Health Information

If you become a patient of Spring Oriental Medicine, health information collected and maintained in connection with your clinical care is generally treated as “Protected Health Information” (PHI) and is handled in accordance with applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable, and our Notice of Privacy Practices, which is provided separately and available upon request at our office. This website Privacy Policy applies to information collected through the Site itself, such as general contact or scheduling information; it does not replace or limit the protections described in our HIPAA Notice of Privacy Practices.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

  • Service providers: With vendors who perform services on our behalf, such as appointment scheduling (Jane App), website hosting, email communication, payment processing, and analytics providers, subject to confidentiality obligations.
  • Legal and safety purposes: When required by law, regulation, subpoena, or court order, or when we believe disclosure is necessary to protect the rights, property, or safety of Spring Oriental Medicine, our patients, or others.
  • Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, in which case information may be transferred as part of that transaction.
  • With your consent: For any other purpose disclosed to you at the time we collect the information, or with your consent.

5. Cookies and Tracking Technologies

Our Site may use cookies, web beacons, and similar tracking technologies to operate and improve the Site. These technologies may:

  • Remember your preferences and improve your browsing experience.
  • Help us understand how visitors use the Site through analytics tools such as Google Analytics.
  • Support the functionality of embedded content, such as our online booking widget and maps.

Most web browsers allow you to control cookies through their settings. You may set your browser to refuse cookies or alert you when cookies are being sent; however, some parts of the Site may not function properly if you disable cookies.

Our Site may contain links to third-party websites and services, including our online scheduling platform (Jane App) and social media pages (Instagram and Facebook). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site or service you visit or use.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, complying with legal and professional record-keeping obligations, resolving disputes, and enforcing our agreements. Clinical records are retained in accordance with applicable healthcare recordkeeping laws.

9. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, which may include the right to:

  • Access, correct, or request a copy of the personal information we hold about you.
  • Request deletion of certain personal information, subject to legal and recordkeeping requirements.
  • Opt out of receiving marketing or promotional communications from us by following the unsubscribe instructions included in such communications or by contacting us directly.
  • Decline to provide certain information, though this may limit your ability to use some features of the Site or our services.

To exercise any of these rights, please contact us using the information in Section 12 below. We will respond to verifiable requests in accordance with applicable law.

10. Children’s Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be indicated by a revised “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Address: 1819-21 W Belmont Ave, Chicago, IL 60657 (Roscoe Village)
Phone: 773-423-6494
Email: care@springorientalmedicine.com
Website: www.springorientalmedicine.com